1st July 2015
After receiving bespoke staff training, two members of Bournemouth Seafront have been recognised for providing excellent customer service in recent visits made by a secret shopper.
Earlier in the year, Simon Scarborough Associates provided training to members of staff which was passed on to the Seafront, Resort Information and Russell Cotes teams in order to better the experience for visitors over the summer season.
Chris Sims, Seasonal Ranger at Alum Chine and Land Train Driver, Nick Lock, were both identified as going above and beyond what was expected of them. Speaking about Sims’s customer service, the shopper claimed:
“He was exceptional. He was on the phone when we entered the office and acknowledged us. He was extremely friendly and helpful, went over and above and gave lots of options to my questions. He was very enthusiastic and obviously very happy in his role”
Lock was praised on his “helpful suggestions on where holiday makers could go”. The shopper described him as “exceptional”, and said that in spite of the full train, he was “laughing and joking with all the passengers, making everyone laugh and enjoy the sun and feel very special”.
The report carried out by Simon Scarborough Associates also commended the generally high quality of service provided by staff across the board. Operations Manager, Andrew Brown says: “Very positive answers were identified for all our basic expectations so these comments are on top of what we are hoping to measure about our staff.
“The work that the entire team have put in over the past three years has, in my opinion, dramatically improved our recruitment and training of seasonal staff, so in part this recognition is also for all the team involved”.
-Ends-
Please contact Bournemouth Tourism PR office for more information pr@bournemouth.gov.uk or call 01202 451750
About Bournemouth
• With seven miles of golden sands and frequently warmer than average temperatures, the vibrant, cosmopolitan town of Bournemouth has it all. As well as a vast array of shops, restaurants, cliff-top hotels, bed and breakfast accommodation, the UK’s premier destination boasts historic gardens, an award-winning seafront and a buzzing nightlife.
• Voted the UK’s Best Coastal Resort in the British Travel Awards 2014, Bournemouth’s excellent transport links, including an airport and trains direct from London Waterloo, make it the perfect base for exploring the history, heritage and picture-perfect scenery of Dorset.
• Surrounded by rolling countryside, Bournemouth enjoys 2,000 acres of parks and gardens located in the centre of the resort. The Lower, Central and Upper Gardens are Grade II listed and date back to the Victorian era. Bournemouth seafront features four Blue Flag beaches, two iconic piers and almost 2,000 beach huts, as well as the resort’s distinctive land trains and cliff lifts.