We know that while every customer-orientated business appreciates external advice and support, this is not always an affordable option. Simon Scarborough Associates offers an ongoing consultancy programme that can be arranged on a three or six-month retainer basis, or even as an hourly or daily arrangement.

Whether you know exactly what you want, or if you need to pinpoint where you could improve, we can make a difference through identifying how your business can make positive change, grow, and sustain that growth.

Case study
The Miramar Hotel, Bournemouth

Asked to review and enhance the hotel’s performance at a management and staff level, Simon Scarborough Associates retrained the team and developed a new concierge department. When the hotel decided to pursue 4* status, his recommendation to invest in the visitor experience through developing welcome teams was a major contribution to its success.