In our review culture, external and impartial feedback from a customer is always invaluable. The Inspector Calls is a one-day package for accommodation providers where we stay in your business for twenty-four hours as a guest, then provide you with a full report containing feedback and recommendations.
An ideal way to measure levels of expertise and skills within your workforce, Simon Scarborough Associates can identify areas where further training would boost your customer care levels, improve feedback on review sites, and give added confidence to your staff.
Case study
The Denewood Hotel, Boscombe
The Denewood Hotel wished to develop a ‘wow’ factor that would set it apart from its competitors on Bournemouth’s seafront. Simon Scarborough Associates stayed at the hotel to review its operation and made recommendations as to how to take its offer to the next level from food provision to customer service. The result was a huge boost in positive Trip Advisor ratings for the hotel – and a real wow factor.
